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The first year of Austin Resource Recovery's new on-demand pickup service saw "overwhelming" use by residents, who placed tens of thousands of appointments and had nearly 10,000 tons of bulk trash, brush and hazardous waste collected, according to the city.
The details: ARR launched the new on-demand service in January 2025 after years of limited pilot programs for on-demand pickup services. The change was billed as a strategy to divert bulk items from landfills, limit wildfire risks, and offer flexibility to residential customers.
ARR reported the pickup service saw gradually increasing usage and high resident approval throughout last year as public awareness grew. The city will continue to monitor the service and adjust operations as needed going forward to divert even more materials, and boost public satisfaction.
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