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Nonprofits contracted by the city often failed to provide agreed upon services or results, while Austin generally paid their expenses in full regardless of whether performance targets were met, a new internal audit found.
The details: Austin officials stressed those findings may not apply to all local organizations contracted for family and social services, on which the city spent roughly $100 million annually, and instead reflect faults with government oversight. City management agreed to process reforms that are now in the works.
The audit tracked nonprofits' outputs, or service delivery results, as well as outcomes, or the impact of services provided. Less than one-fourth of the sampled nonprofits met all city performance expectations.
Out of more than 151 specific output and outcome goals in their contracts, more than 44% underperformed. Most of those unmet targets had "significant deviations" between expected results and what was provided.
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