The Georgetown Customer Service Center, a facility that will centralize several customer-facing city departments, is projected to open in early 2028, Capital Improvements Project Manager Jennifer Bettiol said at an Oct. 14 meeting. The project is in design, and will be a part of the first phase of the Southwestern University 560 development.
About the project: The Customer Service Center will bring together more than 10 city departments, including Customer Care, Planning, Human Resources, engineering departments and inspections departments. There is also the possibility of adding a data center to the building to meet IT demands, Bettiol said.
The city has plans for a 75,567-square-foot building to accommodate a projected 283 employees associated with the Customer Service Center departments in the next 10 years. Preliminary plans also show retail and meeting space.
With a $56 million budget, the building will be funded through a 2023 voter-approved bond.
What else? In collaboration with Southwestern University, Georgetown plans to locate the new facility in the first phase of SU 560.
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